Enghouse Resources Archives - Enghouse Insights

November 20, 2024

Enhancing Customer Satisfaction: The Power of Closing the Feedback Loop

Customer satisfaction is crucial to organizational success, but many businesses struggle to make feedback actionable. As customer behaviors and digital interactions evolve, companies must adapt by integrating market research into daily operations. By identifying key customer touchpoints, automating feedback collection, and acting on insights, businesses can transform satisfaction metrics into meaningful improvements. This blog outlines how closing the feedback loop—capturing, analyzing, and responding to feedback—helps enhance customer experiences, improve processes, and drive long-term success in a competitive market.

November 20, 2024

Optimize Microsoft Teams Costs with Proteus

Managing Microsoft Teams costs can be tricky without the right tools in place. Inefficiencies like unused licenses, high-cost call routes, and billing errors can lead to unnecessary expenses. Proteus offers a comprehensive solution that gives telecom managers full visibility into their Teams environment, helping them identify savings opportunities, optimize resource allocation, and uncover billing discrepancies. In this blog, we’ll explore how Proteus empowers organizations to streamline their Microsoft Teams management and reduce overall telecom costs.

November 5, 2024

Empowering Telecom Managers with Full Visibility in Microsoft Teams

Managing Microsoft Teams in today’s hybrid work environment can be challenging for telecom managers, especially when it comes to maintaining seamless communication, controlling costs, and ensuring high performance. Proteus provides a unified solution that eliminates data silos, simplifies cost management, and ensures uninterrupted service. In this blog post, we explore how Proteus empowers telecom managers with full visibility and control over Microsoft Teams, helping them navigate complex billing structures and optimize communication for a more efficient, streamlined operation.

October 29, 2024

Customer Feedback: What to Do Once You Have It?

Customer feedback is a vital tool for understanding customer needs and improving business performance. While gathering feedback is important, acting on it is crucial to fostering loyalty and satisfaction. Whether through online surveys, social media, or phone interviews, businesses need multiple channels to gather customer insights. In this blog, we explore effective ways to collect customer feedback, how to act on it, and why closing the feedback loop is essential for building lasting relationships and driving business success.

October 22, 2024

Navigating Telecom Complexity: How Proteus Unifies Legacy Systems with Microsoft Teams Data

In today's complex telecom landscape, integrating legacy systems with modern platforms can be challenging. This blog introduces how Proteus streamlines that process by unifying traditional on-premises PBX systems with Microsoft Teams data. It provides comprehensive visibility into call costs, performance, and user adoption, enabling businesses to manage telecom operations efficiently. With Proteus, companies can reduce inefficiencies, optimize budgets, and ensure seamless communication, making it a valuable tool for navigating telecom complexity in a hybrid workplace.

October 22, 2024

Not Your Usual Market Research: Redefining Data Collection with a Hybrid Approach

In today’s fast-paced market research landscape, traditional data collection methods often fall short in capturing diverse audience insights. This blog introduces a hybrid approach that combines Computer-Assisted Telephone Interviewing (CATI), online surveys, and Interactive Voice Response (IVR). By leveraging multiple channels, this method enhances flexibility, respondent engagement, and data quality. It offers a more dynamic and centralized way of conducting global research while adapting to the evolving preferences of respondents. This redefined approach aims to improve accuracy and efficiency in market research.

August 22, 2024

Designing a Quantitative Questionnaire: 5 Things You Should Never Do!

When designing a quantitative questionnaire, avoid these key pitfalls: starting without understanding client objectives, neglecting the importance of screening questionnaires, offering limited response options, relying solely on one question type, and skipping spell check and proofreading. Each aspect is crucial for ensuring the survey’s effectiveness and the quality of your data. Properly addressing these factors ensures your questionnaire serves as a valuable tool for gathering reliable insights.

August 22, 2024

Designing a Quantitative Questionnaire: 5 Things You Should Always Do!

Designing an effective market research questionnaire involves both art and science. Key practices include tailoring language to your audience, refreshing screening questions to ensure a qualified respondent pool, aligning the questionnaire with the survey delivery method, rigorously testing the survey's programming, and incorporating open-ended questions for deeper insights. These strategies help balance client objectives with the need for reliable, insightful data, ensuring the survey is both engaging and effective.

August 15, 2024

Holistic Telecom Management: IP + CLOUD + MOBILE

Managing multiple communication channels—like wire, IP, cloud telephony, and mobile services—can be complex and costly for companies. Telecom managers often face fragmented systems, making it hard to gain a unified view of their telecom infrastructure. This lack of integration leads to inefficiencies, increased costs, and challenges in decision-making. Proteus Software offers a comprehensive solution, providing a rare but crucial holistic view of all telecom services, including mobile. Discover how Proteus can revolutionize telecom management, driving efficiency and cost savings.