Blog Archives - Enghouse Insights

April 2, 2025

The Future of Market Research: How AI is Transforming Data Insights

Discover how AI is revolutionizing market research by enhancing data accuracy, efficiency, and decision-making. Learn about the trends shaping the future of market research and how AI-powered tools can transform your data collection strategies. From faster data collection to improved decision-making with predictive analytics, see how AI can give your business a competitive edge.

March 25, 2025

5 Ways IVR Enhances Survey Efficiency in Market Research

Discover how Interactive Voice Response (IVR) technology is transforming market research. By automating calls and capturing responses, IVR enhances survey efficiency, reduces manual effort, and ensures accuracy. Learn five ways IVR can improve your data collection strategies, offering cost savings, real-time data, and broader reach. See how IVR ensures consistent data, improves respondent experience, and drives better results.

March 12, 2025

10 Essential Methods for Effective Data Collection in Market Research

Discover the top ten methods for effective data collection in market research. From surveys and interviews to social media monitoring and experiments, these techniques ensure you gather accurate, actionable insights. Learn how to choose the right method, focus on data quality, and leverage technology to enhance your market research strategy. Unlock the power of data and drive your business forward with these proven methods.

February 18, 2025

Integrating Market Research into Daily Operations: A Path to Better Results

In the fast-evolving business world, effectively integrating market research into daily operations is vital for success. Imagine receiving a survey request immediately after a hotel stay, providing the business with valuable insights right when it matters most. This blog explores the seamless integration of market research into everyday processes, emphasizing how automated feedback collection can enhance understanding of customer experiences. Learn how to leverage existing systems to gather actionable insights that drive informed decision-making and elevate customer satisfaction.

November 20, 2024

Enhancing Customer Satisfaction: The Power of Closing the Feedback Loop

Customer satisfaction is crucial to organizational success, but many businesses struggle to make feedback actionable. As customer behaviors and digital interactions evolve, companies must adapt by integrating market research into daily operations. By identifying key customer touchpoints, automating feedback collection, and acting on insights, businesses can transform satisfaction metrics into meaningful improvements. This blog outlines how closing the feedback loop—capturing, analyzing, and responding to feedback—helps enhance customer experiences, improve processes, and drive long-term success in a competitive market.

November 20, 2024

Optimize Microsoft Teams Costs with Proteus

Managing Microsoft Teams costs can be tricky without the right tools in place. Inefficiencies like unused licenses, high-cost call routes, and billing errors can lead to unnecessary expenses. Proteus offers a comprehensive solution that gives telecom managers full visibility into their Teams environment, helping them identify savings opportunities, optimize resource allocation, and uncover billing discrepancies. In this blog, we’ll explore how Proteus empowers organizations to streamline their Microsoft Teams management and reduce overall telecom costs.

November 5, 2024

Empowering Telecom Managers with Full Visibility in Microsoft Teams

Managing Microsoft Teams in today’s hybrid work environment can be challenging for telecom managers, especially when it comes to maintaining seamless communication, controlling costs, and ensuring high performance. Proteus provides a unified solution that eliminates data silos, simplifies cost management, and ensures uninterrupted service. In this blog post, we explore how Proteus empowers telecom managers with full visibility and control over Microsoft Teams, helping them navigate complex billing structures and optimize communication for a more efficient, streamlined operation.

October 29, 2024

Customer Feedback: What to Do Once You Have It?

Customer feedback is a vital tool for understanding customer needs and improving business performance. While gathering feedback is important, acting on it is crucial to fostering loyalty and satisfaction. Whether through online surveys, social media, or phone interviews, businesses need multiple channels to gather customer insights. In this blog, we explore effective ways to collect customer feedback, how to act on it, and why closing the feedback loop is essential for building lasting relationships and driving business success.

October 22, 2024

Navigating Telecom Complexity: How Proteus Unifies Legacy Systems with Microsoft Teams Data

In today's complex telecom landscape, integrating legacy systems with modern platforms can be challenging. This blog introduces how Proteus streamlines that process by unifying traditional on-premises PBX systems with Microsoft Teams data. It provides comprehensive visibility into call costs, performance, and user adoption, enabling businesses to manage telecom operations efficiently. With Proteus, companies can reduce inefficiencies, optimize budgets, and ensure seamless communication, making it a valuable tool for navigating telecom complexity in a hybrid workplace.