Enghouse Resources Archives - Page 2 of 4

October 29, 2024

Customer Feedback: What to Do Once You Have It?

Customer feedback is a vital tool for understanding customer needs and improving business performance. While gathering feedback is important, acting on it is crucial to fostering loyalty and satisfaction. Whether through online surveys, social media, or phone interviews, businesses need multiple channels to gather customer insights. In this blog, we explore effective ways to collect customer feedback, how to act on it, and why closing the feedback loop is essential for building lasting relationships and driving business success.

October 22, 2024

Navigating Telecom Complexity: How Proteus Unifies Legacy Systems with Microsoft Teams Data

In today's complex telecom landscape, integrating legacy systems with modern platforms can be challenging. This blog introduces how Proteus streamlines that process by unifying traditional on-premises PBX systems with Microsoft Teams data. It provides comprehensive visibility into call costs, performance, and user adoption, enabling businesses to manage telecom operations efficiently. With Proteus, companies can reduce inefficiencies, optimize budgets, and ensure seamless communication, making it a valuable tool for navigating telecom complexity in a hybrid workplace.

October 22, 2024

Not Your Usual Market Research: Redefining Data Collection with a Hybrid Approach

In today’s fast-paced market research landscape, traditional data collection methods often fall short in capturing diverse audience insights. This blog introduces a hybrid approach that combines Computer-Assisted Telephone Interviewing (CATI), online surveys, and Interactive Voice Response (IVR). By leveraging multiple channels, this method enhances flexibility, respondent engagement, and data quality. It offers a more dynamic and centralized way of conducting global research while adapting to the evolving preferences of respondents. This redefined approach aims to improve accuracy and efficiency in market research.

August 22, 2024

Designing a Quantitative Questionnaire: 5 Things You Should Never Do!

When designing a quantitative questionnaire, avoid these key pitfalls: starting without understanding client objectives, neglecting the importance of screening questionnaires, offering limited response options, relying solely on one question type, and skipping spell check and proofreading. Each aspect is crucial for ensuring the survey’s effectiveness and the quality of your data. Properly addressing these factors ensures your questionnaire serves as a valuable tool for gathering reliable insights.

August 22, 2024

Designing a Quantitative Questionnaire: 5 Things You Should Always Do!

Designing an effective market research questionnaire involves both art and science. Key practices include tailoring language to your audience, refreshing screening questions to ensure a qualified respondent pool, aligning the questionnaire with the survey delivery method, rigorously testing the survey's programming, and incorporating open-ended questions for deeper insights. These strategies help balance client objectives with the need for reliable, insightful data, ensuring the survey is both engaging and effective.

August 15, 2024

Holistic Telecom Management: IP + CLOUD + MOBILE

Managing multiple communication channels—like wire, IP, cloud telephony, and mobile services—can be complex and costly for companies. Telecom managers often face fragmented systems, making it hard to gain a unified view of their telecom infrastructure. This lack of integration leads to inefficiencies, increased costs, and challenges in decision-making. Proteus Software offers a comprehensive solution, providing a rare but crucial holistic view of all telecom services, including mobile. Discover how Proteus can revolutionize telecom management, driving efficiency and cost savings.

July 23, 2024

Mastering Telecom Efficiency for Banking: How Proteus Optimises Standard Systems and Turret Dealerboards

Proteus is a leading telecom analysis solution for banks, offering a unified view of both standard telephony systems and turret dealerboards. By integrating data from trading platforms and IPT systems, Proteus ensures high reliability, low latency, and superior call quality. It provides deep insights, monitors performance, enhances security and compliance, and supports cost management. This comprehensive approach optimizes communication infrastructure across all systems, helping banks achieve efficiency and maintain a competitive edge.

July 17, 2024

From Robocalls to Smart Conversations: The Evolution of IVR Technology

Modern IVR technology has advanced significantly from basic robocalls, becoming highly interactive and engaging through phone keypad inputs. Unlike traditional robocalls, today's IVR systems offer personalized experiences by tailoring interactions based on user data. Integration with databases and CRM systems allows real-time data collection and dynamic survey adjustments. Speech-to-text and AI-driven text analytics provide deeper insights from voice interactions. Enhanced security measures ensure data protection, making modern IVR a sophisticated, secure tool for high-quality, scalable research, far surpassing the capabilities of early robocalls.

June 13, 2024

Enhancing Customer Satisfaction with Proteus: Your Ultimate Telecom Data Analysis Solution

Telecom data analysis software Proteus enhances customer experience (CX) by leveraging advanced data analysis tools to gain insights into customer behavior, preferences, and pain points. By aggregating and analyzing data from customer interactions, service usage, and network performance, Proteus helps tailor services to meet individual preferences, leading to more personalized and relevant experiences.